Terms & conditions for Potton Hall Spa

Your experience at Potton Hall will vary depending on the season you visit.

Visitors should expect to be outside to move between the Spa and the Yurt for example. Warm dressing gowns and flipflops are provided for your visit.

To ensure your visit runs as smoothly as possible please:

  • Arrive 15 minutes before the appointment time – to enable you to fill the medical consultation form out and to enable us to provide information about your day.
  • Do not bring babies or children into the treatment room whilst having your treatment.
  • Do not bring pets into the spa/except working dogs and guide dogs.
  • Treatments available and prices may change without notice.
  • A cancellation charge of 50% of treatment booked unless 24 hours notice given.
  • Special medical considerations should be notified to your therapist at Potton Hall as some of our treatments may not be suitable.
  • We require a patch test for all tinting and eyelash treatments at least 24-48 hours before your appointment – even if you have had these treatments before in another salon.
  • Please remove all polish or gel applications prior to your visit. Removal of gel applications cannot be guaranteed on the day and you may be charged for the removal.
  • If you are using a gift voucher for payment you must bring the original voucher with you.
  • Treatment times shown are approximate and include preparation time.
  • No children under the age of 16 are allowed in the treatment areas, unless accompanied at all times by an adult and by prior arrangement.
  • Should you be unhappy with any aspect of your visit, please raise your concern before you leave Potton Hall.
Spa Packages/Days
  • The Terms and Conditions for Treatments apply as well as:-
  • Full payment is required at time of booking for Day Spa packages and is non-refundable.
  • Bookings using gift vouchers must be made in advance and are subject to availability.
  • Scheduled treatment and lunch times are subject to change without prior notice and will be confirmed upon arrival.
  • If appointments are missed we cannot offer a replacement time or refund.
  • Our client’s health and wellbeing is our priority.
  • Potton Hall is not a medical centre and our staff are not trained medical practitioners. Clients with long term illness, such as cancer, severe allergies or general ill health should seek clarification from their medical advisors before booking treatments. Potton Hall may ask for a current doctor’s letter before any treatment.
  • ‘Buy one get one free days’ must be taken at the same time, the voucher is issued for two persons and may not be separated.

Terms & conditions for the Cottages

  • Check in from 3pm
  • Check out at 11am
  • Use of Spa facilities included

Terms & conditions for the Recording Studio

  • Your reservation will be held for a period of 14 days during which you are expected to pay your 50% deposit.
  • A minimum of 50% deposit is required to secure your booking.
  • If you are staying with us you need to book your accommodation at least 30 days before recording.
  • All invoices need to be paid in full within 30 days after the recording date. Bookings made within 30 days of recording date need to be paid for in full at time of booking.
  • All payments are non-refundable but can be credited towards future bookings, if postponement or cancellation becomes necessary.